Complaints & Disputes Handling Procedure

Contact us

CBN Complaints Officer

Suite 2 Level 5, 191 St Georges Terrace
Perth WA 6000

Ph: 08 9480 8950
Email:compliance@cbnet.com.au
Website:www.cbnet.com.au

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Website:www.afca.org.au
Email:info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001